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Frequently Asked Questions (FAQs)


Kindly check the FAQ below if you are not very familiar with the functioning of this site/app or have a question which is bothering you. If your query is of urgent nature and is different from the set of questions listed below do write to us at [email protected] or Call/Whatsapp at: +91 89300 40400 between 10 am to 6 pm on all days excluding holidays listed on the website to get our immediate help.

Registration

How do I register?

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No, registration on basket24seven.com is absolutely free.

Do I have to necessarily register to shop on the site/app?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Basket24Seven account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Basket24Seven account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one Basket24Seven account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for any city being served by us using a single account.

Payment

What are the modes of payment?

You can pay for your order on Basket24Seven using the following modes of payment:

  1. Cash on delivery
  2. Online using Credit and debit cards (VISA / Mastercard / Rupay), Wallets and UPI

Are there any other charges or taxes in addition to the price shown?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery. Also, all the applicable charges will be clearly shown to you before proceeding with the payment.

Is it safe to use my credit/ debit card on Basket24Seven?

Yes, it is absolutely safe to use your card on Basket24Seven site/app. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep. You can either pay in cash or using UPI/eWallets at the time of delivery.

If I pay online how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back to you in the easiest and quickest way available at our end.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select the payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

Order Related

How do I know if my order has been placed successfully?

Once you have placed your order you will receive a notification email and SMS informing you about the confirmation of the order. In rare case in case you have not received the same we will request you to please check the status of the order under my account. In case the above steps are unable to get you the desired information please feel free to reach out to our customer care team for any help on the same.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the site/app, however you can reach out to our customer care team for any modification to the order.

Is it possible to order an item which is out of stock?

No, you can only order products which are in stock. We try to ensure availability of all products on our site/app however due to supply chain issues in rare cases this is not possible, we will keep you posted in case any such thing happens with the order placed by you.

How do I check the current status of my order?

You can check the status of the order under My Orders section on the site/app. In case the above steps are unable to get you the desired information please feel free to reach out to our customer care team for any help on the same.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as a sms about unavailable items before the delivery of your order.

When and how can I cancel an order?

We request you to go through the Cancellation, Return & Refund Policy for the detailed understanding of this subject.

Is there an order cancellation fee?

We request you to go through the Cancellation, Return & Refund Policy for the detailed understanding of this subject.

Delivery Related

When will I receive my order?

Once you are successfully placed the order on the site/app, your order will be delivered to you as per the time communicated on the confirmation page (usually within 24 hours). In rare cases due the circumstances beyond our control, if we are unable to deliver the order during the specified time duration, we will keep you informed of the same.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right-hand corner and go to the "Update My Profile" section to change your delivery address.

We do not allow change of delivery address once the order has been placed, but in rare cases we understand that our customers are also humans and may make mistakes, in such cases we request you to reach out to our customer care team for help on the same.

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery fee of Rs 29 in the case total order value is less than Rs 500.

Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 6 pm. They can be reached at +91 89300 40400 or via email at [email protected].

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 6 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Basket24Seven. Do write to us [email protected] in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Others

Where can I find currently running offers/ promotions?

There is a link called "Offers" on our site/app. All products with any discount or promotions are listed under this section.

What do I do if an item is defective (broken, leaking, expired)?

In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

I am a corporate/ business. Can I place orders with Basket24Seven?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact us at [email protected] to know more.

I'd like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at [email protected] Or send Whatsapp at +91 89300 40400 and we will try our best to make the product available to you.