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Terms and Conditions


Personal Information

Basket24Seven ("The Company") is the licensed owner of the brand Basket24Seven, the website basket24seven.com ("The Site") and the mobile application Basket24Seven ("App").

It is strongly recommended that you read and understand these "Terms of Use" carefully, as by accessing this site/app, you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the "User Agreement"). If you do not agree with this User Agreement, you should not use or access the site/app for any purpose whatsoever.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the site/app, each time you access and/or use the site/app.

The terms "visitor(s)", "user(s)", "you" hereunder refer to the person visiting, accessing, browsing through and/or using the site/app at any point in time.

Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at [email protected].

Services Overview

The site/app is a platform for domestic consumers to transact and buy products from the company.

Services of the site/app are available to only select geographies in India, and are subject to restrictions based on business hours and days of service.

Transactions through the site/app may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the site/app.

Eligibility

Services of the site/app would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the site/app. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the site/app only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

The site/app is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption.

The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the site/app, if:

  1. It is discovered or brought to notice that you do not conform to the eligibility criteria, or
  2. The Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or
  3. The Company has reason to believe (including through evaluating usage patterns) that the user may breach the terms of this User Agreement.

In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-determined criteria-based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine domestic user of the Platform, please contact us for assistance.

License & Access

The Company grants you a limited sub-license to access and make personal use of this site/app and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site/app or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site/app or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site/app or any portion of this site/app may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site/app or of the Company and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site's/App's or the Company's name or trademarks without the express written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the site/app, or any other systems or networks connected to the site/app or to any server, computer, network, or to any of the services offered on or through the site/app, by hacking, "password mining" or any other illegitimate means. Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

Account & Registration Obligations

All customer must register and login for placing orders on the Site/app. You have to keep your account and registration details current and correct for communications related to your purchases from the site/app. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by or by contacting the customer services team of the site/app and placing a request for the same.

As part of the registration process on the site/app, the Company may collect the following personally identifiable information about you, including but not limited to Name , email address, age, address mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site/app you visit/access, the links you click on the site/app, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company, which is incorporated in these Terms of Use by reference.

Pricing

The Company aims to ensure that prices of all products offered for sale on the site/app are true and correct.

However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the site/app will be sold at a price higher than its MRP (Maximum Retail Price).

In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel an order placed by you

  1. You may cancel the complete order at any stage of processing by reaching out to our customer service team.
  2. If you wish to cancel the order Partially; Then It may be cancelled before the order enters the "Packed" stage by reaching out to our customer service team.
  3. For Partial cancellation of orders after they have been packed, you are requested to return the Particular item/items at the time of taking delivery.

For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately 48-72 hours.

Orders may be cancelled by the Company in any of the following cases:

  1. If it is suspected that a customer has undertaken a fraudulent transaction, or
  2. If it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or
  3. In case of unavailability of product(s), or
  4. For any reason outside the control of the Company including causes for delivery related logistical difficulties.

For such cancellations, the Company will refund the payment, if any, made by you under the relevant order within 72 hours.

Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the site/app may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the site/app.

We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Return and Refunds

Our Return and Refund policy entitles all our members to return the products eligible for return at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

A few products may not be eligible for return and will be marked "Non-returnable" on the product details page.

If you want to return a product, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact. In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 4 hours of delivery. Similarly, in case any product is not delivered at the time of delivery, you may raise a complaint within 4 hours of delivery.

All refunds shall be made in Indian Rupees only.

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or other incorrect/misleading information, any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you.
  2. The Company will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond the Company's reasonable control.
  3. You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the site/app.
  4. You authorize the Company to contact you for any transactional purposes related to your order/account.
  5. You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time.
  6. If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
  7. You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the site/app.
  8. Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the site/app, you agree to be bound by the conditions of sale included in the item's description without exception.
  9. Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will refund the payment of the order/product, if any, made by you under the relevant order within 72 hours.

You may not use the Site/app for any of the following purposes:

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person's use or enjoyment of the Site/app.
  5. Breaching any applicable laws.
  6. Interfering or disrupting networks or web sites connected to the Site/app.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Colors

We have made every effort to display the colors of our products that appear on the site/app as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Modification of Terms & Conditions of Service

The Company may at any time modify the Terms & Conditions of Use of the site/app without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site/app. You should regularly review the Terms & Conditions on the Site/app. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site/app.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Nuh shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by the Company and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Nuh. The High Court of judicature at Haryana alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site/app on or by this Site/app or otherwise disclosed, submitted or offered in connection with your use of this Site/app (collectively, the "Comments") shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. The Company is and shall be under no obligation:

  1. To maintain any Comments in confidence;
  2. To pay you any compensation for any Comments; or
  3. To respond to any Comments.

You agree that any Comments submitted by you to the Site/app will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the site/app will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

The Company does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site/app. You grant the Company the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates for all claims resulting from any Comments you submit. The Company and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site/app. Access to this site/app does not confer and shall not be considered as conferring upon anyone any license, sub-license to the Company's intellectual property rights. All rights, including copyright, in this site/app are owned by or licensed to the company. Any use of this site/app or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express prior written consent of the company.

You may not modify, distribute or re-post anything on this site/app for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of the Company, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this site/app. Access to this Site/app does not authorize anyone to use any name, logo or mark in any manner.

References on this site/app to any names, marks, products or services of third parties or hypertext links to third party sites/app or information are provided solely as a convenience to you and do not in any way constitute or imply Company's endorsement, sponsorship or recommendation of the third party, information, product or service.

The Company is not responsible for the content of any third-party sites/apps and does not make any representations regarding the content or accuracy of material on such sites/apps. If you decide to access a link of any such third-party sites/apps, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this site/app (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the site/app for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the site/app or any related software. All software used on this site/app is the property of the Company or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this site/app may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this site/app is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by the Company, one of its affiliates or by third parties who have licensed their materials to the company and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this site/app is the exclusive property of the Company and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Site/app or any services provided on the Site/app, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site/app and any service at your sole risk and that to the fullest extent permitted under applicable law. The Company and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to the Company or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Limitation of Liability

The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.

It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages.

Termination

This User Agreement is effective unless and until terminated by either you or the company. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site/app. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the site/app, such termination will be without any liability to the company. Upon any termination of the User Agreement by either you or the company, you must promptly destroy all materials downloaded or otherwise obtained from this site/app, as well as all copies of such materials, whether made under the User Agreement or otherwise. The Company's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the site/app or affect any liability that may have arisen under the User Agreement.

Grievance Policy

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the site/app, including those pertaining to breach of the Terms of Use or any other policies are published as under.

Komal Garg,
No. 4, Ward No 12, Main Bazar,
Ujina, Mewat, Gurgaon, Haryana, India
Pin-122107
Call/Whatsapp at: +91 89300 40400
Email id: [email protected]

Privacy Policy

Personal Information

Basket24Seven ("The Company") is the licensed owner of the brand Basket24Seven, the website basket24seven.com ("The Site") and the mobile application Basket24Seven ("App").

The Company respects your privacy and values the trust placed by you in us. Set out below is the Company's 'Privacy Policy' which details the manner in which information relating to you is collected, used and disclosed. As a visitor to the site/app or as a potential Customer you are advised to please read the Privacy Policy carefully.

By accessing the services provided by the site/app you agree to the collection and use of the data shared by you with the company in the manner described in this policy. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the site/app.

The Company reserves the right to change or update this policy at any time without notice. Such changes shall be effective immediately upon posting to the site/app. It is strongly recommended that you periodically review our Privacy Policy as posted on the site/app.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at [email protected]

What information is, or may be, collected form you?

As part of the registration process on the site/app, the company may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the URL that you just came from (whether this URL is on the site/app or not), which URL you next go to (whether this URL is on the site/app or not), the pages on the site you visit/access, the links you click on the site, the number of times you access the page, your computer browser information, your IP address, and other information associated with your interaction with the site/app.

How do we collect the information?

The Company will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof.

The Company uses data collection techniques such as "cookies" on certain pages of the site/app to help analyze the web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Company offers certain features that are only available through the use of a "cookie".

The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are "session cookies", meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the site/app and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar techniques being used on certain pages of the site/app that are placed by third parties. The Company does not control the use of cookies by third parties

If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the site/app, the Company may collect such information into a file specific to you.

The site/app may contain links to other sites/apps, the company is not responsible for the privacy practices of such site/apps which it does not own, manage or control.

How is the collected information used?

The Company will use the collected information to provide personalized features to you on the site/app and to provide for promotional offers to you through the site/app and other channels. The Company will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. The Company will also use this information to preserve transaction history as governed by existing law or policy. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. The Company will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party sites/apps.

You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of the company for the purpose of creating additional features on the sites/apps, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behavior and transactions.

With whom your information will be shared?

The Company will not use your financial information for any purpose other than to complete a transaction with you. The Company does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with the company's business associates and partners. The Company may, however, share consumer information on an aggregate basis with its partners or third parties where it deems necessary. In addition the company may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site's terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What choice are available to you regarding collection, use and distribution of your information?

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, The Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the company will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that the company will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Please note that the company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to [email protected] for necessary action.

How can you communicate with us?

If you wish to correct or update any information you have provided, you may do so online, on the site/app itself. Alternatively, you may contact the Company to correct or update such information by writing to us at: [email protected].

In the event you wish to report a breach of the Privacy Policy, you may contact us at:

Basket24Seven,
No. 4, Ward No 12, Main Bazar,
Ujina, Mewat, Gurgaon, Haryana, India
Pin-122107
Call/Whatsapp at: +91 89300 40400
Email id: [email protected].